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Privacy Policy

At NexPCB ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (nexpcb.com) and use our manufacturing, engineering, and supply chain services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Personal Data vs. Intellectual Property (IP)

Before reviewing this policy, please note a critical distinction regarding the data you share with us:

  • Personal Data: This policy applies strictly to "Personal Data" (such as your name, email, and tracking data), which is protected under global privacy laws (e.g., GDPR, CCPA).
  • Proprietary Project Data (IP): Technical documentation, engineering designs, Bill of Materials (BOMs), and Gerber files submitted for prototyping or manufacturing are classified as Intellectual Property and corporate trade secrets. The protection, security, and confidentiality of your IP are strictly governed by our Non-Disclosure Agreement (NDA) and Terms of Sale, not this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide, as well as data automatically collected during your visit.

  • Information You Provide: When you submit a Quote Request, fill out HubSpot contact forms, schedule a meeting via our booking tools, or subscribe to our newsletter, we collect your name, email address, phone number, company name, job title, and geographic location.
  • Automatically Collected Information: When you navigate our site, we automatically collect technical data, including your IP address, browser type, operating system, and details about your browsing behavior (pages viewed, time spent) via cookies and analytics trackers.

3. Cookies and Tracking Technologies

We use cookies to improve your user experience, analyze web traffic, and support our marketing efforts.

  • Your Control: We deploy a Cookie Consent Banner on our website. Upon your first visit, you can choose to "Accept" or "Decline" tracking cookies.
  • If you choose to Decline, no marketing or analytics cookies (such as HubSpot or Google Analytics) will be dropped on your device, and we will only store essential cookies required for the website to function properly.

4. Third-Party Tools & Data Sharing

We do not sell, rent, or trade your personal information. However, to operate our business efficiently, we share your personal data with trusted third-party service providers, including:

  • CRM and Marketing Automation Platforms: We use HubSpot to securely store your contact records, manage your inquiries, and send corporate updates or newsletters.
  • Web Analytics Providers: We use Google Analytics to understand aggregate website traffic and user behavior (only if you consent via our Cookie Banner).
  • Logistics & Shipping Partners: To deliver your manufactured hardware, your contact details and shipping address will be shared with global carriers (e.g., DHL, FedEx, UPS).

5. International Data Transfers

NexPCB operates a global supply chain with infrastructure and manufacturing facilities located outside of the European Economic Area (EEA) and the United States, including in Asia. By submitting your personal data, you acknowledge that your information may be transferred, stored, and processed globally. We implement standard contractual clauses and rigorous security protocols to ensure your data receives an equivalent level of protection wherever it is processed.

6. Your Rights Under GDPR & CCPA

Depending on your location, you possess specific legal rights regarding your personal data:

  • Right to Access & Rectification: You can request a copy of the personal data we hold about you or ask us to correct inaccuracies.
  • Right to Erasure ("Right to be Forgotten"): You can request that we permanently delete your personal information from our CRM (HubSpot) systems.
  • Right to Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any NexPCB email.

To exercise any of these rights, please email us at the address provided below.

7. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or global regulations. We will post the revised policy on this page with an updated "Effective Date."

8. Contact Us

For any privacy-related questions, data access requests, or to discuss our IP protection protocols, please contact us at:

NexPCB

  • Email: info@nexpcb.com
  • Address: 6F, Manulife Place, 348 Kwun Tong Road, Hong Kong